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Shipping and Returns Policy
Everything you need to know about getting your gear — and returning it if needed.
Domestic Shipping (United States)
Free Shipping: On all orders over $75.00 — 5–8 business days
- Economy Shipping: $10.00 — 5–8 business days
- Fast Alignment Shipping: $25.00 — 3–4 business days
All orders ship from Ann Arbor, Michigan. You'll receive a confirmation email with tracking once your order ships.
Order Processing
All orders are processed and shipped from Ann Arbor, Michigan. Once your order ships, you will receive a confirmation email with tracking information.
Return Policy
To issue a visit our "Request a Return" page found in the footer of the website. We will respond within 1-2 business days!
Physical products
- 0–30 Days: Full refund, minus the cost of the return shipping label.
- 31–60 Days: 20% restocking fee applies. This fee is waived if you participate in a 10-minute product feedback session with our team (in person or via Zoom).
Digital products
- 0–7 Days: Full refund, if the digital product has NOT been accessed yet
Refunds are processed within 3–5 business days of receiving your return, back to the original card used at checkout. We do not offer exchanges.
Send returns to:
Align Athlete™
1507 Abbott Ave
Ann Arbor, MI 48103
1507 Abbott Ave
Ann Arbor, MI 48103
Shipping Methods and Delivery Times
Our Shipping and Returns policy is designed to make every order simple, clear, and reliable. We offer shipping options to help you receive your items as quickly as possible, with delivery times that may vary based on your location and the selected shipping method. Once your order is processed, you will receive a confirmation email with shipping details and tracking information when available. Please review your shipping address carefully before checkout to avoid delays. In some cases, processing may take longer during holidays, sales, or high-demand periods, but we work hard to dispatch orders efficiently and keep you informed throughout the process.
Order Tracking and Delivery Updates
After your order leaves our facility, you can monitor its progress using the tracking number provided in your shipment confirmation. This allows you to stay updated on estimated delivery dates and package movement. If tracking information does not appear immediately, please allow some time for the carrier to update their system. We recommend checking your email regularly for shipping notices or delivery changes. If a package is delayed due to weather, carrier issues, or other unexpected events, we will do our best to support you and provide updates. Our goal is to make the Shipping and Returns experience transparent and stress-free from purchase to delivery.
Returns and Refund Process
If you are not fully satisfied with your purchase, our return process is here to help. Eligible items may be returned within the stated return window, provided they are unused, in original condition, and include all packaging or accessories when required. To begin a return, contact our support team with your order details, and we will guide you through the next steps. Once we receive and inspect the item, approved refunds are issued according to the original payment method. Shipping fees may not be refundable unless the return is due to our error or a damaged product. Please read all return guidelines carefully before sending items back.
Important Shipping and Return Guidelines
To ensure a smooth experience, please double-check your order details before submitting payment. Accurate names, addresses, and contact information help prevent delivery problems and reduce return delays. Certain products may have special shipping or return requirements, including final sale items, oversized goods, or customized products. If your package arrives damaged or missing items, contact us as soon as possible so we can review the situation and provide a fair solution. Keeping your receipt, confirmation email, and tracking number will help speed up any support request. By reviewing these guidelines, you can better understand our Shipping and Returns process and shop with confidence.